Refund policy

Return & Refund Policy

At SHERWOOD FOREST PTY LTD, we craft and curate our home textile collections—from vibrant place mats and durable tablecloths to high-absorbency cleaning cloths—with the utmost care and attention to detail. We want your dining room and kitchen to feel warm, inviting, and effortlessly beautiful. If a product does not meet your expectations, our transparent and straightforward Return & Refund Policy is here to ensure a seamless post-purchase experience.

30-Day Satisfaction Guarantee

We offer a 30-day return window, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must fulfill the following criteria:

  • The item must be unused, unwashed, and in the exact condition that you received it.

  • Tablecloths, place mats, and cleaning cloths must be free of stains, food residue, or pet hair, and remain folded in their original packaging with all tags intact.

  • You must provide proof of purchase or original order confirmation.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number, the item(s) you wish to return, and a brief explanation (photos are appreciated if the item arrived damaged or incorrect).

  2. Review & Approval: Once your request is reviewed, we will send you detailed return instructions and the authorized return address.

  3. Pack & Ship: Carefully package the items to prevent damage during transit. Please post the return shipment to our designated facility:

    • Return Address: 14 Hill St, Seacliff Park SA 5049, Australia

    • Note: Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

Damaged, Incorrect, or Defective Items

Please inspect your order upon delivery. If you receive a flawed tablecloth, damaged place mat set, or an incorrect item count, please notify us immediately at [email protected] within 7 days of delivery. Attach clear photos of the issue. We will swiftly evaluate the situation and dispatch a replacement or issue a full refund at no additional cost to you.

Non-Returnable Items

Certain items cannot be returned due to hygiene or promotional standards:

  • Custom-cut or bespoke embroidered fabrics.

  • Clearance or final-sale items clearly marked as non-refundable.

  • Items that have been washed, chemically treated, or altered in any way.

Refund Process & Timeline

  • Inspection: Once your returned package arrives at our Seacliff Park address, our quality assurance team will inspect the items (usually within 3–5 business days).

  • Approval Notification: We will send you an email confirming whether your refund has been approved or rejected based on item condition.

  • Payout: If approved, your refund will be automatically processed back to your original payment method within 5–10 business days. Please keep in mind that your bank or credit card company may require additional processing time to reflect the credit on your statement.